We have developed this policy because we want you to feel confident about the privacy and security of your personal information. RedChilli takes all reasonable care to prevent any unauthorised access to your personal information.
Please note: in using the RedChilli web site, you consent to the collection and use of this information by RedChilli in the ways described below.
What personal information do we collect about you?
Data collected by this site is used to:-
- Take and fulfil customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
We may ask you for information to enable us to provide our services to you and we may collect this information by telephone, fax, e-mail, written correspondence or via our website. We may ask you for information including your name, address, contact telephone numbers and email address. We may also ask you for other information that relates to the products you are ordering.
Please also see 'What information is RedChilli gathering about visitors to its website' below.
We may also request your email address or mailing address for the purposes of adding you to our mailing list. We maintain a strict "no spam" policy that means we do not sell, rent, or otherwise give your email address to a third-party without your consent.
RedChilli will not send you email that you have not agreed to receive. If you are a member of our mailing list, you will be contacted occasionally with details of special offers, new products or services. You have the option of 'unsubscribing' from our mailing list at any time, thereby disabling any further such email communication from being sent to you.
What personal information do we collect about you from other companies and organisations?
We do not collect any personal information about you from other companies and organisations
Does RedChilli share personal information with anyone else?
We do not share your personal information with other companies outside of RedChilli. However, we may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.
For how long does RedChilli keep personal information?
The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
How you can find out what personal information RedChilli holds about you?
If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request.
You can make a formal request if you want to know what personal information RedChilli holds about you. To obtain a copy, please write to us at the address given at the foot of this page.
Please enclose your postal details and a cheque for £XX payable to RedChilli. We will provide you with a readable copy of the personal data which we keep about you within a week, although we will require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data, erased, rectified, amended or completed.
How RedChilli protects your personal information
We are serious about guarding the security of your personal information and the details of any transactions made. As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Over and above what RedChilli does to safeguard your privacy and security online, there are a number of things you can do to protect yourself from Internet fraud:
Clear any cache so there is no record of any transactions left on screen - all popular browsers let you do this.
We also recommend you then close your browser so any history of the session is cleared. As an extra precaution, your session on www.redchilli-bikes.co.uk will time out if you have not used the site for 3 hours.
We collect information from visitors to our website to help us to make improvements to it and to the services we make available. We know, for instance, how many visitors there are, when they visited, for how long and to which areas of our website they went. We do not share this information with other companies. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.
What about cookies?
A "cookie" is a text file which is allocated by our server to your personal computer (PC) when you visit our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use.
A cookie cannot read data from your hard disk or read cookie files that may have been created from other sites.
Cookies are used on this online shopping site to keep track of the contents of your shopping basket, to store delivery addresses (if the address book feature is used) and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process.
RedChilli's cookies do not collect any information regarding the use of your PC or your Internet browsing in any way.
Our servers use two different types of cookies. The first type is known as a "session-based" cookie and is allocated to your PC only for the duration of your visit to our website. This cookie automatically expires when you close down your browser.
The second type of cookie is known as a "persistent" cookie. Use of our website creates persistent cookies which remain on your PC for a period of time. We use these persistent cookies:-
This cookie stores details of all of the items you add to the basket as you shop, and expires when you close your browser.
This cookie stores the item count and order value in the basket summary box as you shop, and expires 3 hours after being issued.
This cookie automatically enters your contact details in our website's order form when you place an order. This cookie is set if you have previously ordered through our website and clicked the "remember me" option at the time. Please note that we never store any payment information such as your credit card details - indeed, we never have sight or knowledge of these at any time.
This cookie tracks your navigation through our website in order to return you to the last page you visited after you complete the checkout process, and expires 3 hours after being issued.
Used by the 'Back' link on the Product Page, to return the visitor to the correct Section Page.
Records the image filename(s) for the 'Recently Viewed Products' list.
All of the above cookies are essential to the normal running of our website in terms of navigation and ordering. If you set your web browser to decline these cookies then you will be unable to place an order with us or navigate our website properly. Our website also issues the following non-essential first party cookies:
This cookie enables us to save anonymous data about the number of unique visitors our website receives to our private Google Analytics account, and expires 2 years after being issued.
This cookie enables us to save anonymous data about the length of your visit to our website to our private Google Analytics account, and expires 30 minutes after you finish browsing our website.
This cookie enables us to save anonymous data about the time of your visit to our website to our private Google Analytics account, and expires when you close your browser.
This cookie enables us to save anonymous data about the referral path you took to our website to our private Google Analytics account, and expires 6 months after being issued.
The law now requires us to gain your consent before issuing the above cookies to your computer or mobile device. Unfortunately, the current Google Analytics code we use cannot be switched on and off on our website with the press of a button on-screen. Therefore, until such time that we can implement a technical on-screen solution, if you do not consent to being issued with these cookies, please set your browser to decline them (you will continue to be able to view and use our site normally).
How to disable cookies
All types of cookies can be removed from your PC but some significant features of the RedChilli website will be unavailable to you.
Your browser lets you choose whether to accept, not to accept, or to be warned before accepting cookies. Please see www.allaboutcookies.org for full details of how to disable cookies in all major web browsers. Your browser's help feature will also show you how to disable cookies.
How Third Party sites' cookies are covered by this policy
In addition to the first party cookies specified above, our website may also send non-essential third party cookies (i.e. from domains other than appliancehouse.co.uk) to your computer or mobile device every time you visit us online. These third party cookies are all associated with external services we use to enhance your online browsing experience, and have the following sources, names and functions:
From youtube.com, whenever you watch a video that is embedded in our website using our public YouTube channel player;
This cookie saves your viewing preferences each time you watch a video that is embedded in our website using our public YouTube channel player, and expires 240 days after being issued.
The law now requires us to gain your consent before issuing the above cookies to your computer or mobile device. Unfortunately, the current embed code we use for these video players cannot be switched on and off on our website with the press of a button on-screen. Therefore, until such time that we can implement a technical on-screen solution, if you do not consent to being issued with these cookies, please set your browser to decline them (you will continue to be able to view and use our site normally).
What information is RedChilli gathering about visitors to its website?
We collect information from visitors to our website to help us to make improvements to the website and to the services we make available. We know, for instance, how many visitors there are to our website, when they visited, for how long and to which areas of our website they went. We do not share this information with other companies.
Every computer connected to the internet is provided with a domain name and an IP address. When a visitor requests a page from within the RedChilli website, our web servers automatically identify and log the HTTP request that is made to our web server. This information reveals nothing personal about you. In fact, the only information that we automatically gather and log is as follows:-
The IP address of the site that may have referred you.
- Your IP address
- The web page that you may have linked to us from, if any
- The product identifier for version and make of browser (e.g. Chrome)
- The Operating System platform that you may be running (e.g. Macintosh or Windows)
- Search words or terms that are passed from a search engine
There is absolutely nothing unusual about the information just described - the practice of collecting this data has been generally standardised by nearly every web server on the internet today.
We do not use any of this information to identify individuals visiting our website.
Will RedChilli disclose the information collected to Third Parties?
RedChilli does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
RedChilli will disclose your personal information or any of its log file information only when required by law or in the good-faith belief that such actions are necessary to:-
- Conform to the edicts of the law or comply with a legal process served on RedChilli
- Protect and defend the rights or property of RedChilli, or visitors to the RedChilli website
- Identify persons who may be violating the law, the legal notice, or the rights of third parties
- Co-operate with the investigations of purported unlawful activities
5 Phillips Court
Devon EX13 5QJ
Call: 01297 35234
Site: www.redchilli-bikes.co.ukBack to Top